Zoesn is not just a name embodying the cozy dreams of home, but also a story that carries the spirit of craftsmanship and pursuit of quality.

We are a workshop dedicated to handcrafting sofas, born out of a passion for warm homes and quality living. We deeply understand that home is a sanctuary for the soul, and the sofa is the heart of the home. Therefore, with ingenuity and professionalism, we meticulously craft each sofa, aiming to bring you more happiness and warmth.

The brand philosophy of Zoesn stems from the fusion of traditional craftsmanship and modern design. Our team of craftsmen possesses rich handcrafting skills and creative inspiration, combining traditional techniques with modern aesthetic concepts to create sofas that are uniquely crafted. Each Zoesn sofa embodies the dedication and wisdom of our craftsmen, reflecting our relentless pursuit of quality.

Zoesn is not just a brand but also a reflection of a lifestyle and home concept. We uphold the core values of "comfort, quality, and beauty," committed to creating a warm, comfortable, and personalized home environment for you. Whether it's enjoying peaceful moments alone or cherishing heartwarming moments with family, Zoesn sofas will be your best companion.

Choosing Zoesn means choosing the perfect combination of quality, comfort, and beauty. Let's join hands and create your dream home together, savoring every moment of warmth and happiness in life.

Zoesn, the dream home of cozy living.

Thank you for choosing Zoesn sofa. We are committed to providing you with a high-quality home experience. To ensure your rights and peace of mind with your purchase, we offer the following warranty services:

1. Warranty Period: Zoesn sofas come with a 10-year warranty period, starting from the date of purchase.
2. Warranty Coverage:
   Sofa Frame: During the warranty period, if there are any non-human-caused issues such as frame material damage or deformation, we will provide free repair or replacement.
   Padding: Within the warranty period, if the padding material experiences sinking, deformation, or other quality issues, we will provide free replacement with new padding material.
   Upholstery Fabric: Within the warranty period, if there are issues such as tearing, fading, or pilling in the fabric (excluding human-induced damages), we will provide free replacement or repair.
   Craftsmanship Defects: Within the warranty period, if there are defects due to manufacturing processes, we will provide free repair or replacement.
3. Warranty Process:
   If you discover any quality issues with your sofa, please contact us promptly with your purchase receipt and a description of the problem.
   We will arrange for our professional after-sales service team to verify and handle the issue promptly to ensure a timely resolution.
   Depending on the specific issue, we will provide free repair, replacement, or return services.
4. Exclusions from Warranty:
   Human-Induced Damages: Damages caused by accidents, burns, scratches, or other human-induced factors are not covered under the warranty.
   Improper Use: Damages caused by prolonged exposure to sunlight, placement in humid environments, or improper operation not following the instructions are not covered under the warranty.
   Normal Wear and Tear: Natural wear and tear that occur during regular use are not covered under the warranty.

We promise to provide you with the best quality after-sales service to ensure that every Zoesn sofa you purchase maintains excellent condition for a long time. If you have any questions or need assistance, please feel free to contact our customer service team. We are dedicated to serving you.

Thank you for choosing Zoesn. We wish you a pleasant shopping experience and comfortable home living!

At Zoesn, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Zoesn sofa, we offer a 30-day no-reason return policy for your peace of mind.

Return Eligibility:

• Your Zoesn sofa must be in its original condition, with no signs of wear or damage.
• All original packaging and accessories must be included.
• Proof of purchase, such as a receipt or order confirmation, is required.

Return Process:

1. Contact Us: If you decide to return your sofa within 30 days of receiving it, please contact our customer service team. They will guide you through the return process and provide you with a return authorization.
2. Packaging: Repackage the sofa securely in its original packaging, making sure all accessories are included.
3. Return Shipping: Arrange for the return shipping of the sofa to our designated return address. Please note that the return shipping costs are the responsibility of the customer.
4. Inspection and Refund: Once we receive the returned sofa and confirm that it meets the return eligibility criteria, we will process your refund. Refunds will be issued to the original payment method within a reasonable timeframe.

Exclusions:

• Customized or personalized sofas are not eligible for return unless there is a manufacturing defect.
• Clearance or final sale items are not eligible for return unless they arrive damaged or defective.

Customer Support:
Our customer service team is available to assist you throughout the return process and address any questions or concerns you may have. We strive to make the return experience as smooth and hassle-free as possible for our valued customers.

30-Day Satisfaction Guarantee:
We stand behind the quality of our products and offer this 30-day no-reason return policy as part of our commitment to your satisfaction. If you are not completely satisfied with your Zoesn sofa, you can return it within 30 days for a full refund, excluding any shipping costs.

Thank you for choosing Zoesn. We look forward to serving you and ensuring that you have a delightful shopping experience.

Working Time: (Mon-Fri 9 AM - 6 PM) CST

Tell:

Email: service@zoesn.com 

Address: 14 Shopfront, 1st Floor, Building 7, Tianjun Ti Xiangshui An, No. 88 Jin'an South Road, Xiangyuan Street, Jin'an District, Fuzhou City, Fujian Province, China.