Return & Refunds

Thank you for choosing Zoesn!

We aim to provide you with a great shopping experience, and your satisfaction is our top priority. If you encounter any quality issues, we offer a hassle-free return policy.

Order Cancellation

You can cancel your order before the product is shipped or produced. A full refund with no processing fee will be issued for canceled orders. Please note that orders cannot be canceled once the product has been shipped.

Returns

We gladly accept product returns within 30 days of delivery, provided the item is unused, in its original condition, and in the original packaging. Here's how our return process works:

Eligibility Criteria: To qualify for a return, your item must meet the eligibility criteria mentioned above. Returns are not accepted after 30 days.

Documentation Required: For a smooth return process, please provide the receipt or proof of purchase. Contact our customer service to confirm the correct return address.

Evidence for Efficient Resolution: To address your concerns effectively, we may request photos or videos as evidence. Our team will review your return/refund request and provide an outcome within 3 business days via email.

Return Shipment: Ship the item back to us using a trackable shipping method. We do not charge consumers for returns, and no product restocking fees apply.

Important Notes:

Unauthorized returns will not be accepted. Please contact us in advance before returning an item.
The address on the package is not an approved return address unless authorized by our customer service representative.
Freight Collect (FTC) services for returned packages are not offered.

Returnable/Exchangeable Items

You can return or exchange items in the following scenarios:

1.Unused Product
2.Defective Item
3.Wrong Item Received
4.Items Damaged in Transit
5.Lost or Missing Items

Refund Process

Upon receiving and inspecting your return, we'll follow these steps:

1.Receipt Notice: You'll receive a receipt notice via email confirming the safe arrival of your return.
2.Approved Refund: We'll promptly notify you when the refund is approved.
3.Refund Processing: Refunds for returned items will be processed within 3 business days. It may take up to 10 business days for the refunded amount to reflect in your account.

Contact Us

If you have any questions or need assistance, please contact our customer service team during working hours ：Mon-Fri, 9 AM - 6 PM CST

Tell: (213) 645-7280

Email: service@zoesn.com

Your satisfaction is our priority, and we're committed to providing you with the best service possible.