FAQs

Q1: What payment methods do you accept?
A1: We accept payment via credit/debit cards, PayPal, and other specified payment options.

Q2: Do you offer free shipping?
A2: Yes, we offer free shipping to all continental U.S. addresses. However, we do not ship to Alaska, Guam, Hawaii, Puerto Rico, or addresses outside the continental U.S.

Q3: What is your return policy?
A3: Our return policy allows for returns within 30 days of purchase for eligible products. The item must be unused, in its original packaging, and in the same condition as received. Please refer to our Return & Refunds Policy for more details.

Q4: How long does shipping take?
A4: Shipping times vary depending on the shipping destination and carrier. For orders within the continental U.S., the estimated delivery time is between 15 to 35 business days.

Q5: Can I track my order?
A5: Yes, you can track your order using the tracking number provided in your shipping confirmation email or by logging into your account on our website.

Q6: Do you ship internationally?
A6: Currently, we only ship to addresses within the continental U.S. We do not ship to Alaska, Guam, Hawaii, Puerto Rico, or addresses outside the continental U.S.

Q7: How can I contact customer support?
A7: You can contact our customer support team through the information provided on our website, including email, phone, or live chat support.
ell:(213) 645-7280 
Email: service@zoesn.com 

Q8: Are there any shipping restrictions or additional charges for certain products?
A8: Certain products may have shipping restrictions or require special handling due to size, weight, or regulatory requirements. Please refer to product descriptions for any specific shipping information or additional charges.

Q9: What is your privacy policy?
A9: Our Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. Please refer to our Privacy Policy for more details.

Q10: Can I cancel or modify my order after it has been placed?
A10: Once an order has been placed, it cannot be cancelled or modified. However, you may be able to return the item following our return policy guidelines.

If you have any other questions or need further assistance, please feel free to contact our customer support team. We are here to help!